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Call Centres Market Research Reports

From
Call Centres (GLOBAL) - Industry Report - Product Thumbnail Image

Call Centres (GLOBAL) - Industry Report

  • Report
  • April 2020
  • 410 Pages
Telephone Call Centers World Report & Database - Product Thumbnail Image

Telephone Call Centers World Report & Database

  • Report
  • April 2020
  • 2153 Pages
From
From
From
Global Call Center AI Market 2019-2025 - Product Thumbnail Image

Global Call Center AI Market 2019-2025

  • Report
  • February 2019
From
Telephone Call Centers Eurasia Report & Database - Product Thumbnail Image

Telephone Call Centers Eurasia Report & Database

  • Report
  • June 2020
  • 1952 Pages
Telephone Call Centers Asia Report & Database - Product Thumbnail Image

Telephone Call Centers Asia Report & Database

  • Report
  • June 2020
  • 1995 Pages
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The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
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